Program Refund and Cancellation Policies
General Refund and Cancellation Policy:
No refunds will be issued unless Shedd Aquarium cancels the program. Shedd Aquarium reserves the right to cancel the event for any reason. If your event is cancelled, you will be informed via phone as soon as possible. In the event of a cancellation, you will be fully refunded within 30 days. Your refund method will be based on your original method of payment.
Group Overnight Refund and Cancellation Policy:
Shedd Aquarium reserves the right to cancel the event at any time. If your event is cancelled, you will be notified by phone and a full refund will be made within 30 days
Group Refund Policy:
To receive a 90 percent refund for your entire group, we must receive your cancellation 90 days (or more) prior to your overnight date. A refund of 50 percent will be given if your cancellation is received 60 to 89 days prior to your overnight date. No refund will be given for cancellations made less than 60 days before your overnight date.
Individual Refund Policy:
Refunds will not be given for individual cancellations within your group. If an individual in your group cancels, it is the responsibility of the group to find a replacement.